Please contact team R&RI for any/all Return inquiries: If you or your customers notice an issue on the products or anything else on the order, please submit a problem report; please include the original order # and details.
We do not accept custom printed and embroidered product Returns or Exchanges regarding wrong sizes (shirts, hoodies, sweaters, hats, etc.), buyer remorse or ordering/checkout mistakes, sealed goods, such as but not limited to products like face masks, which are not suitable for return due to health or hygiene reasons.
We accept Return claims for misprinted, damaged, defective items. They must be submitted within 30 days after the product has been received for review.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Our return address: The return address is set by default to our print-on-demand (Printful) facility. When they receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Customer Address: If the customer provides an address that is considered insufficient/wrong by the courier, the shipment will be returned to our Printful facility. The customer is liable for reshipment costs once we have confirmed an updated address (if and as applicable).
Unclaimed: Shipments that go unclaimed are returned to our Printful facility and you will be liable for the cost of a reshipment (if and as applicable).
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.